Shipping & Delivery Policy

Last Updated: January 2025

At Weava Ethnic Handloom, we ensure safe and timely delivery of our premium handloom products across India and internationally. Please read our shipping policy carefully to understand delivery timelines and procedures.

1. Shipping Coverage

Domestic Shipping (Within India):

• We ship to all serviceable pin codes across India
• Metro cities and major towns receive priority delivery
• Remote areas may have extended delivery times
• We use trusted courier partners for reliable service

International Shipping:

• We ship to select international destinations
• Contact us for international shipping rates and availability
• Customs duties and taxes are the responsibility of the buyer
• International orders may take 10-21 business days

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation
• Orders placed on weekends/holidays are processed on the next business day
• You will receive order confirmation email immediately after placing order
• Shipping confirmation with tracking details will be sent once dispatched
• Custom or bulk orders may require additional processing time

3. Delivery Timeline

Standard Delivery:

• Metro Cities: 3-5 business days
• State Capitals & Major Cities: 4-6 business days
• Other Cities & Towns: 5-7 business days
• Remote Areas: 7-10 business days

Express Delivery:

• Available for select pin codes
• Delivery within 2-3 business days
• Additional charges apply
• Contact us to check availability for your location

4. Shipping Charges

• Shipping charges are calculated based on order value and delivery location
• Free shipping available on orders above certain value (check current offers)
• Shipping costs will be displayed at checkout before payment
• Remote area deliveries may incur additional charges
• Wholesale orders have different shipping terms

5. Order Tracking

• Tracking details will be sent via email and SMS
• You can track your order using the AWB/tracking number
• Real-time updates available through courier partner's website
• Contact us if you face any issues with tracking

6. Packaging

• All products are carefully inspected before packaging
• Products are packed in protective material to prevent damage
• Sarees are folded and packed in premium packaging
• Invoice and care instructions included with every order
• Eco-friendly packaging materials used wherever possible

7. Delivery Procedure

• Courier partner will attempt delivery at the provided address
• Please ensure someone is available to receive the package
• Valid ID proof may be required at the time of delivery
• Signature confirmation required for high-value orders
• If delivery fails, courier will make 2-3 attempts

8. Failed Delivery Attempts

• You will be notified of failed delivery attempts via SMS/email
• Contact the courier partner to reschedule delivery
• After 3 failed attempts, package will be returned to us
• Return shipping charges will be deducted from refund
• Re-delivery charges apply if you want the order reshipped

9. Address Accuracy

• Please provide complete and accurate delivery address
• Include landmark, contact number, and alternate phone number
• Address cannot be changed once order is shipped
• Wrong address delivery is not covered under returns
• Contact us immediately if you entered wrong address

10. Delivery Issues

Damaged Package:

• Check package condition before accepting delivery
• Refuse delivery if package appears severely damaged
• Take photos if you notice any damage
• Contact us within 48 hours with photos
• We will arrange for replacement or refund

Missing Items:

• Verify package contents immediately upon delivery
• Report missing items within 24 hours
• Provide photos of received items and packaging
• We will investigate and resolve the issue promptly

11. Delays

• Delivery timelines are estimates and not guaranteed
• Delays may occur due to weather, strikes, or unforeseen circumstances
• Festival seasons may experience longer delivery times
• We are not liable for delays beyond our control
• Contact us if your order is significantly delayed

12. Wholesale Shipping

• Bulk orders are shipped via cargo or dedicated transport
• Delivery timeline: 5-10 business days depending on location
• Shipping charges calculated based on weight and volume
• Door-to-door delivery or pickup from transport hub (as per agreement)
• Special packaging for bulk orders to prevent damage

13. Undeliverable Packages

• Packages returned due to incorrect address or refused delivery
• Original shipping charges are non-refundable
• Return shipping charges will be deducted from refund
• You can request re-shipment by paying new shipping charges
• Unclaimed packages will be refunded after deducting charges

14. Contact for Shipping Queries

For any questions about shipping, delivery, or tracking:

• Email: weavaethnichandlooms@gmail.com
• Phone: +91-9836052158
• Business Hours: Monday - Saturday, 10 AM - 6 PM IST
• Please have your order number ready when contacting us

15. Important Notes

• We ship only to verified addresses for security purposes
• PO Box addresses may not be serviceable
• Business days exclude Sundays and public holidays
• Delivery to remote areas subject to courier serviceability
• Keep checking your email/SMS for delivery updates

We are committed to ensuring your handloom products reach you safely and on time. Thank you for choosing Weava Ethnic Handloom!